Frequently Asked Questions
- When should I buy SendOn so that my items arrive by Christimas?
- Can I use the SendOn addresses to purchase from any online seller?
- I am new to SendOn, What do I need to do to apply for the service?
- Are my personal details kept private?
- What is the difference between Priority Shipping and Standard Shipping?
- Should I insert my SendOn code in the shipping address?
- Are my SendOn addresses valid in their respective countries
- Can I start shopping immediately once I have registered with SendOn?
- Can I use my SendOn UK, Italy or Germany address to purchase goods from outside the EU?
- Can I use my SendOn USA address to purchase goods from outside the USA?
- Are there any customs duty and taxes included in the rates?
- If I order more than one item will they be shipped separately or packaged together?
- Can I use SendOn for my business?
- I lost my password, what shall I do?
- Is it possible to use another name for Easipik?
- Will the actual cost vary from the estimate provided through the rate calculator?
- If I were to purchase an item which benefits from a commercial guarantee, may I still avail of this guarantee even if the item is sent and used in Malta and not the SendOn address?
- How does the Easipik parcel locker network work?
- Are there any additional charges for using Easipik parcel lockers?
- Where are the Easipik parcel lockers located?
- I deleted my pin code by mistake, what must I do?
- What are the opening hours of Easipik Customer Care?
- What must I do if I have an issue outside the Customer Care opening hours?
- What happens if locker door does not open?
- My parcel arrived in Malta and I have not received the Easipik pin code.
- I did not receive the Easipik pin code.
- I am unable to collect my item from the Parcel locker within the standard timeframe.
- What happens if I am not at home at the time of delivery?
- What happens if I do not accept the item when it arrives with SendOn?
- What if my supplier sends the item on a separate pallet?