Customs FAQs
- I recently received an item from abroad. Why is there duty and/or VAT due on my item?
- Are there any Customs or VAT charges when using SendOn USA and Sendon UK?
- Why did I receive a Dutiable Item Notification?
- What if I would like to collect withheld goods personally?
- Why do I need to pay customs duty even if I received an item as a gift?
- I disagree with the amount of VAT and Customs Duty charged, what should I do?
- How can I pay for any customs related charges?